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Vendor Credentials and Onboarding forFM Procurement Teams

Everything you need to put Nick's Handyman Service, LLC on your approved vendor list, in one place - entity details, insurance, terms, NTE rules, and how a work order gets dispatched.

Who you are actually adding to the vendor list

The legal entity is Nick's Handyman Service, LLC, an Indiana limited liability company formed in 2018. The underlying business has been operating since 2005 under owner Nicholas Studebaker, who still runs the work himself. Headquarters and remit-to address is Greenwood, Indiana 46142, in the south metro of Indianapolis. There is no franchise above us, no national call center, and no subcontracted dispatch layer. The person who reads your work order is the person who shows up on site.

For the vendor file: our W-9 is issued in the LLC name and lists the company EIN, not an individual Social Security number, so it drops straight into an AP system without a follow-up request. The business is BBB accredited with an A+ rating as of November 2025 and holds a 4.9-star Google rating across 73 reviews.

One thing worth saying up front, because it saves everyone a week: we do not have a DUNS number, a SAM.gov registration, or a published EMR rating, and we are not going to invent one to clear a portal field. If any of those is a hard gate in your onboarding system, tell us in the first email and we will tell you honestly whether it is worth continuing.

Insurance, workers' comp, and what "licensed" really means in Indiana

A certificate of insurance goes out before the first work order, not after the first invoice. Send the exact certificate holder name and mailing address your compliance system expects, plus any additional insured or waiver-of-subrogation wording your master service agreement requires, and our agent issues the certificate directly to you. We do not put a tech on a site until that certificate is in your hands.

Workers' compensation: NHS is owner-operated. We hold a current Indiana Worker's Compensation Board clearance certificate, which is the state's mechanism for an independent contractor operating without employees, and we will send the current one on request. Ask for the live copy rather than trusting a scan sitting in an old vendor folder, because it carries an expiration date on its face and has to be renewed. If your agreement specifically requires a standard workers' compensation policy certificate instead of a clearance certificate, raise it during onboarding and we will resolve it before the first dispatch instead of after a problem.

Licensing in Indiana does not work the way it does in most states, and being straight about it matters more than sounding impressive. There is no statewide general contractor license in Indiana. Plumbing is licensed at the state level, and the trades around it are handled city by city and county by county. NHS self-performs minor plumbing and minor electrical repair - a fixture swap, a shutoff valve, a bad receptacle, a failed ballast. We are not a licensed plumbing contractor and not a licensed electrical contractor. When a scope crosses that line, we put it in writing, photograph what we found, and hand the ticket back so you can route it to the right trade. Permits are pulled in the jurisdiction where the scope requires one.

What your onboarding packet asks for, and what we hand back

Most FM onboarding packets ask for the same eight or ten items. Here is exactly what exists, in what form, and how fast it moves. Anything marked "on request" means one email to nicholas@nhsindy.com, not a portal ticket and a two-week wait.

How a work order runs, from dispatch to sign-off

Work orders arrive by email and get acknowledged the same business day when they land before mid-afternoon. Whatever not-to-exceed amount your coordinator writes on the ticket is the number we work to. We treat that figure as a hard ceiling, not a target and not a suggestion. If the repair can be completed inside the NTE, it gets completed on the first visit and you get an invoice at or under the authorized amount.

If it cannot, the tech stops. He does not keep going and bill you for the overage. What was found gets photographed, and a quote for the additional scope goes back to your coordinator, normally the same day, with the parts and hours broken out so an approver can act on it without a phone call. Where the visit was a quote-only or assessment dispatch to begin with, the trip charge is stated on the ticket up front rather than buried in the eventual repair invoice.

IVR check-in and check-out is standard where your program uses it - called in from the site on arrival and called out at completion, on the visit itself, not batched at the end of the week. Photo documentation is on every visit, every time, not an add-on line and not something a coordinator has to chase. On multi-day jobs the visit gets logged and photographed each day it is worked, so an open ticket never goes dark on your board.

Terms, trip minimum, and invoicing

We work Net-30 or Net-45, whichever your AP standard is, and we do not require a deposit from an established FM partner. Ticket sizes have run from $150 single-item calls up to a $23,000 multi-phase project, and the process is the same at both ends of that range.

There is a $150 trip minimum. It covers the drive, the diagnosis, and the documentation, and it applies to assessment visits and to calls where the site turns out not to need the work as written. It is not padding, it is the floor that makes a 45-minute call across the metro possible at all. Rates do not move with the season, the weather, or the hour of the day - the same scope is priced the same way in January as it is in July.

For multi-site rollouts we bill one consolidated invoice with per-site line detail, your work order number on each line, and the visit dates attached. Photos travel with the invoice rather than in a separate email chain, which is usually what makes the difference between a clean approval and a ticket that sits in someone's queue for three weeks waiting on proof of completion.

Service radius and realistic response windows

We cover 18 Central Indiana cities from a Greenwood base: Indianapolis, Greenwood, Bargersville, Homecroft, Southport, Center Grove, Beech Grove, Carmel, Fishers, Geist, Castleton, Broad Ripple, Meridian Kessler, Westfield, Noblesville, Zionsville, Brownsburg, and Avon, plus the surrounding Johnson, Marion, Hamilton, and Hendricks County commercial corridors. That radius is deliberate. It is the area we can reach, service, and return to without a windshield-time surcharge showing up on your invoice.

Hours are Monday through Saturday, 8:00 to 18:00. We do not offer 24/7 or after-hours emergency response, and we would rather say that here than have it discovered at 11 p.m. on a burst-pipe call. If your program requires guaranteed overnight response, we are the wrong vendor for that line item, though we are still a reasonable fit for the daytime maintenance and repair volume underneath it. Typical pattern: same business day acknowledgement, site visit inside two to five business days on non-urgent tickets, sooner when the schedule and parts allow.

Seasonal timing is worth planning around on exterior scopes. The National Weather Service office in Indianapolis lists the normal first freeze at Indianapolis International Airport as October 26, using the 1991-2020 climate normals, with September 30 the earliest on record and November 12 the latest. Exterior work - painting, pressure washing, deck repair and staining, gutter cleaning, exterior doors and hardware - is best dispatched in September and early October. Once hard freezes arrive, coatings stop curing reliably and the same ticket turns into a spring reschedule, which is a scheduling problem for your board rather than a pricing one on our side.

Scope: what we self-perform and what we decline

A vendor who says yes to everything is a vendor who will eventually hand you a bad outcome on something outside their lane. Here is the honest split.

• In scope: minor plumbing repair, water heater replacement, minor electrical repair, fixture installation, interior and exterior painting including commercial exteriors, drywall repair, flooring and tile install and repair, ceiling fans, TV mounting, furniture assembly, appliance repair and installation
• In scope, commercial-specific: commercial door hardware, door install, garage door install and repair, lock rekey, window install and repair, blinds and shades, trim and crown molding, property maintenance audits, multi-site punch lists and turnover work
• In scope, exterior: deck repair, staining and painting, pressure and exterior washing, gutter cleaning, minor shingle patch of one or two shingles on walkable roofs only
• Declined, every time: full roof replacement, any steep-roof work, gutter replacement, HVAC install or repair, basement waterproofing, landscaping, lawn care, tree work, whole-fence new builds
• Declined and referred out: any plumbing or electrical scope that requires a licensed plumbing or electrical contractor under state or local rule

How to dispatch a work order

Work orders come in by email to nicholas@nhsindy.com. That is the fastest route and the one that leaves a paper trail both of us can point at later. For urgent scheduling questions inside business hours, call 317-893-3717.

Include the site address and site number, your work order number, the NTE, the trade description, a callback contact at the site, and any gate, badge, or after-hours access notes. If the site has a check-in requirement - IVR line, sign-in log, escort, a specific vendor badge - put it in the dispatch email rather than leaving the tech to discover it at the door. Photos of the problem from the store manager help more than a paragraph of description and usually shave a visit off the job.

If you are setting up a new vendor record, send the W-9 request and the certificate holder details in the same thread and both come back together. We would rather clear compliance in one pass, before the first ticket, than have an invoice held ninety days over a missing endorsement.

Common Questions